Privacy Policy

By accessing, registering or placing an order with Rococoartisan.co.uk, you are agreeing to the terms of our privacy policy. This privacy policy was created and is maintained by Rococo Artisan, if you have any questions, please email us at info@rococoartisan.co.uk.

1. Personal Information
We are committed to ensuring, that your privacy is protected.
When you visit our website, we automatically collect certain information and refer to this as “Device Information”. The information we collect is about your device, your web browser, IP address, time zone, as well as some of the cookies that are installed on your device. We are using “Log Files” for the data collection. Additionally we use “Pixels” which is an electronic file and collect information about the individual web pages, products that you view, what websites or search terms referred you to the site and how you interact with the site.

Furthermore we are also using “Cookies”, which is a small text file that is placed on your device or computer to gather anonymous information. For more information about cookies, please have a look at section 6.

In order to provide the goods and services offered through our website, it is necessary for us to collect your name, company name if required, address, post code, telephone number and email address. These details will also be needed if you wish to open an account without ordering from our website. These collected information are referred to as “Order Information”.

On the part to completing your order with us, we use PayPal to collect your payment and PayPal will then transfer the funds from your credit/debit card into our account. These information are never stored and are only sent to our third party payment processor PayPal.

2. How we use Personal Information
We use the anonymous collected Device Information to help us to improve and optimize your shopping experience on our website (for example, generally to see if marketing and advertising campaigns have been successful and generating analytics about how our customers interact with this website).

We use the collected Order Information to fulfill any orders placed through our website and to communicate with you, as well as to send your order confirmation and delivery confirmation. Also when in line with the preferences you have shared with us, we will provide you with information on advertising relating to our products or services.

3. Sharing your Personal Information
We share your Personal Information with third parties and will only pass on your delivery address to our shipment company in order to deliver your parcel.

We also use Google Analytics to help us to understand how our customers use our website. For more information about how Google uses your Personal Information, please have a look here: http://policies.google.com/privacy?hl=en
You can also opt-out of Google Analytics, please have a look here:
https://tools.google.com/dlpage/gaoptout

We will NOT publish, give, sell or rent your information to anyone. However, we reserve the right to disclose user information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or that would cause any of interference with us.

4. Data collection
You have the right to contact our Customer Service team any time to ask for access to the personal data which we may hold or process about you. Also you have the right to ask us to correct any mistakes in your data.

You can access and edit your account details in the section of ‘My Account’ if you log into our website. If you wish to remove your account from our website, please contact our Customer Service team on info@rococoartisan.co.uk.

5. Security
We are committed to ensure that all your information are secure on our website and we take appropriate steps to secure all data entered by our users.

However you are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.

6. Cookies and Visitor Identification
By accessing our website, information will be stored on your computer in a cookie; a cookie is a small text file which websites use to store information on the user’s computer.

We use cookies to keep track of what you have in your basket, in which products you are interested in and to remember you when you return to our website. Furthermore we use cookies to analyse anonymous data to help us to understand how customers interact with our site and where they are coming from. We are using this information only to improve our service and website.

For further information on cookies and for help on how to manage cookies in your web browser, visit www.aboutcookies.org.

7. Changes to Privacy Policy
This Privacy Policy was last updated on 25th May 2018. We may change this Privacy Policy at any time without any notice.